Terms &
Conditions

Section 01

About This Website

This website (the "Site") is operated by Eindhoven Play Hall (referred to as "we", "us", or "our"), a physical entertainment and gaming venue located in Eindhoven, the Netherlands.

The Site is an informational website only. It provides details about our venue, gaming halls, slot machine areas, table games, opening hours, location, and how to contact us. No real-money gambling, wagering, or financial transactions take place on this website. All gaming activities are conducted exclusively on our licensed physical premises in accordance with applicable Dutch law.

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree, please leave the Site immediately.

Section 02

Eligibility & Age Verification

Under Dutch law (Wet op de kansspelen) and our operating licence, entry to our gaming premises is restricted to individuals who are at least 18 years of age. Valid government-issued photo identification (passport, national ID card, or driving licence) must be presented upon entry and may be requested at any time while on the premises.

Use of this Site is also intended for adults. By continuing to browse the Site, you confirm that:

• You are at least 18 years of age;
• You are not located in a jurisdiction where accessing information about gaming venues is prohibited;
• You are accessing the Site for lawful, personal, informational purposes only.

We reserve the right to refuse entry to our venue or restrict access to the Site to any person who cannot verify their age or eligibility.

Section 03

Responsible Gaming

We are committed to promoting responsible gaming and to protecting vulnerable individuals. Gambling is entertainment; it should never be viewed as a source of income or a way to recover financial losses.

Our responsible gaming measures include:

• Mandatory age verification at entry;
• The right for guests to voluntarily self-exclude from the venue (contact our Floor Manager for details);
• Staff trained to identify signs of problem gambling and to refer guests to support services;
• Compliance with the Dutch national CRUKS self-exclusion register;
• Clear display of responsible gaming information throughout the venue.

We do not extend credit for gambling purposes. Guests are encouraged to set personal budgets and time limits before visiting.

Section 04

Venue Rules & Guest Conduct

All guests at Eindhoven Play Hall agree to comply with the following rules as a condition of entry. Failure to comply may result in removal from the premises.

1. Present valid, government-issued photo ID proving age upon request.
2. Dress appropriately — smart casual attire is required. Staff reserves the right to refuse entry on grounds of inappropriate dress.
3. Treat all staff and fellow guests with respect. Aggressive, abusive, or threatening behaviour will result in immediate removal and may lead to a permanent ban.
4. Do not attempt to cheat, collude, or use any device or system to gain an unfair advantage at any game.
5. Follow all instructions given by venue staff and security personnel.
6. Respect non-smoking and restricted areas within the venue.
7. Do not bring prohibited items (including weapons, illegal substances, or professional gambling devices) onto the premises.
8. Photography and video recording may be restricted in certain areas; follow posted notices and staff instructions.

We reserve the right to amend venue rules at any time. Current rules are posted at the venue entrance and are available from our front desk.

Section 05

Website Use & Prohibited Actions

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, informational purposes only. You may not:

• Use the Site for any unlawful, fraudulent, or harmful purpose;
• Use automated tools (bots, scrapers, crawlers) to access or copy Site content without our written permission;
• Introduce viruses, malware, or other malicious code to the Site or its infrastructure;
• Attempt to gain unauthorised access to any server, database, or account associated with the Site;
• Misrepresent your identity, age, or affiliation;
• Use the Site to transmit unsolicited commercial communications (spam);
• Reproduce, distribute, or create derivative works from Site content without prior written consent.

Violation of these provisions may result in immediate termination of your access and, where applicable, referral to law enforcement authorities.

Section 06

Privacy & Cookies

Your privacy is important to us. Our Privacy Policy describes what personal data we collect when you visit the Site or our venue, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Dutch data protection law.

This Site uses cookies to operate correctly and to understand how visitors use it. A cookie consent banner is displayed on your first visit, giving you the choice to accept or decline non-essential cookies. You can manage or withdraw your consent at any time by adjusting your browser settings. Essential cookies required for the Site to function cannot be disabled.

We do not sell your personal data to third parties.

Section 07

Intellectual Property

All content published on the Site — including but not limited to text, photographs, graphics, logos, icons, and software — is the property of Eindhoven Play Hall or its licensors and is protected by Dutch and international copyright, trade mark, and related intellectual property laws.

You may view and print content from the Site solely for personal, non-commercial reference. Any other use — including reproduction, modification, distribution, public display, or creation of derivative works — requires our prior written consent.

Section 08

Third-Party Links

The Site may contain links to third-party websites (for example, mapping services, responsible gaming organisations, or licensing authorities). These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website.

You access third-party websites at your own risk and should review their terms and privacy policies before using them.

Section 09

Disclaimer of Warranties

The Site and its content are provided "as is" and "as available" without any warranty of any kind. To the fullest extent permitted by applicable law, we disclaim:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement;
• Any warranty that the Site will be uninterrupted, error-free, or free of harmful components;
• Any warranty regarding the accuracy, completeness, or currency of information on the Site.

Information on the Site (including opening hours, event schedules, and prices) is provided in good faith but may change without notice. Please contact us directly to confirm current information before visiting.

Section 10

Limitation of Liability

To the maximum extent permitted by Dutch law, Eindhoven Play Hall, its directors, employees, agents, and licensors shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of data, revenue, profit, business, or goodwill;
• Damages arising from your use of or inability to use the Site or venue facilities;
• Damages resulting from reliance on information provided on the Site.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under Dutch law.

Section 11

Modifications to These Terms

We may update these Terms from time to time to reflect changes in law, our operations, or best practices. When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. Where changes are material, we will make reasonable efforts to bring them to your attention via a notice on the Site homepage.

Section 12

Termination of Access

We may suspend or permanently restrict your access to the Site at any time, without notice and at our sole discretion, if we believe you have violated these Terms or that your actions may harm us, our guests, or third parties.

You may stop using the Site at any time. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimer, and limitation of liability provisions) will continue to apply.

Section 13

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict-of-law principles.

Any dispute arising from or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of Eindhoven, the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer resident in the European Union, you also have the right to submit a complaint via the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Section 14

Contact Us

If you have any questions, complaints, or requests regarding these Terms or our venue, please get in touch using the details below.

We aim to respond to all written enquiries within 5 business days.